FAQ

FAQ’s

Is shipping included for Art Prints for domestic shoppers? 

Yes, free shipping is included on All Art Prints Australia wide. Information on shipping times is answered below. We also provide you with a tracking number on orders where this service is available, to allow you to check the status of your delivery.

Do you ship internationally? 

Yes, please contact us for a quote with your country, zip code and particular artwork or print size, as prices vary considerably depending on the size, weight and location. 

How long will my fine art print purchase take to arrive?

If you have purchased an unframed fine art print on paper or frameless acrylic within Australia, please allow 2-3 weeks for your order to arrive. If you require your order sooner please contact us and we will try our best to see if this is possible. If your fine art print is being custom framed please allow an additional 1-2 weeks.

These timeframes can vary during certain times of the year such as Christmas, Easter and Public Holidays. 

How long will my lifestyle art wares purchase take to arrive?

If you have purchased a lifestyle art ware product (e.g. scarves, cushion or tights), please allow 2-3 weeks for your order to arrive. If you require your order sooner please contact us and we will try our best to see if this is possible. 

These timeframes can vary during certain times of the year such as Christmas, Easter and Public Holidays.  

Can I insure my purchase?

You can purchase insurance in Original Art page. Please note: Express Post parcels are not covered by insurance and are not guaranteed the next day delivery in all areas, nor do they require a signature on delivery. We take no responsibly with lost or stolen parcels when they have been delivered to the address given at checkout. 

If possible, please provide an address where someone will be able to receive the purchase during business hours on weekdays. (i.e. your work address). If you would like to add insurance to your order please contact us for further details. 

Can I commission an artwork? Custom Artwork?

Marie Antuanelle creates commissioned pieces/ custom artworks on a regular basis, to work with your colour and size specifications, for both private and commercial clients. Please contact us for more details.

Do you work with Designers, Stylists and Architects?

Yes, Marie Antuanele works with the building, design and commercial institutions. We can work with you to custom design a unique work in keeping with your client's brief. Please contact us for more details.

What are limited edition prints?

These are fine art prints using the Giclée print method (see details below). All fine art prints are sold in batches of 25 across the entire range irrespective of size. Please email us if you would like to receive a hand-signed Certificate of Authenticity for your Limited edition prints, it will be posted to you separately.  

Will my print look the same as the online image?

All prints are reproduced as accurately as possible, however, a slight variation may occur between our website due to computer picture resolution and individual monitor settings on your computer screen, mobile device or tablet. All images used on our website are not necessarily shown to scale. Needless to say, prop items are not included with the purchase.

Is there anywhere I can see the artworks in person? 

Antuanelle displays and sells her works at various pop-up stalls and artisan markets around Sydney, Australia. She also exhibits her work frequently within galleries and has a number of stockists Australia wide. Follow her Facebook or Instagram page for regular updates of where you can see current works.  

I don't live in Sydney, how could I get an idea about how a work might look?

We provide a complimentary stylised 'mock-up' (this involves digitally adding the selected artworks to a photo of your space) showing how our works might look in your setting. Please contact us for more details. 

I have a wall niche, how do I size my framed print?

Below is a listing of the outermost height and width dimension for our most popular niche framing options. Please note: these measurements do not apply if you self-frame. 

A3 50.7x63cm

A2 63x80.4cm

A1 80.4x105.1cm

A0 105.1x139.8cm

For additional sizes and styles, please contact us for more details.

What is the difference between custom framing and self-framing?

All custom framing is made using 100% wood frames. This service includes the choice of three colours (Black, White and Raw Oak Style), a 75mm acid-free conservation grade mat board, professional conservation grade hinging, and full protection with glass (UV glass protection available at cost upon request). Importantly, all the techniques used are reversible and will not damage your fine art print. 

Please note: self-framing using non-conservation methods or materials may void the archival rating of your print and degrade the quality of the work over time. See our product care page for further details.

What is a frameless acrylic print?

It is a fine art print vacuum sealed onto a 4.5mm laser cut piece of clear perspex with a hidden aluminium backing frame. Ready to hang it will appear floating 1-2cm away from the wall. The finish is frameless and glass like in appearance with a very sleek and modern look.

What is the difference between a fine art giclee print and a standard digital print?

The Giclée print method is used for producing edition prints from limited edition original artworks or photographs using modern wide format digital inkjet fine art printers.

The word giclée is a French language derivation referring to squirt or spray, thus "spraying of ink".

The Giclée printing method delivers a fine stream of archive rated pigment ink on fine art papers, resulting in vivid, pure colour, and exceptional detail most suitable for exhibition display and sale as high-end fine art prints. It is also regarded as one of the most stable colour printing processes available today. It is a process that uses a 12 colour inkjet printer, acid-free papers, and pigment based archival inks. This ensures that your prints will never degrade or yellow over time and allows a better longevity. Your digital giclée prints are produced on genuine fine art printers using archival pigment inks with lightfastness ratings of 100 years.

What if I change my mind?

Unfortunately, we cannot offer returns or refunds as our fine art prints are made to order.

How do I handle my fine art print?

All fine art prints are twice screened for any blemishes and imperfections before being passed onto clients: once by the printer and a second time in the artist's studio. Unframed prints are shipped in industrial tubes for extra protection and should be stored so until framed. Due to their delicate nature, prints should only be handled by a professional framer or the owner using gloves.

Please see our product care page for further details on how to care for your purchase.

What should I do when receiving my print?

It is important that all prints (and packaging) are inspected by the client within 48 hours of delivery and any concerns addressed in writing within this timeframe. Should we not hear from you within 48 hours, the purchase is deemed to have been accepted in good order and condition.

Why should I invest in art?

There are many reasons why people choose to invest in art. Antuanelle’s clients include private residential and commercial owners, that are looking for statement pieces to make an impact in their space. Her clients appreciate Antuanelle's professional and collaborative approach; in keeping with the clients' individual palette, style and brief. As such, her clients are drawn to the high-end aesthetic beauty inherent in the works and take great pleasure in knowing that the works are not readily available through mass production.

For further queries please contact us at antuanelleart@gmail.com 

These FAQs should be read in conjunction with the Terms and Conditions and do not succeed them.